1. Coverage
Every ElfTrip product purchased from our official Amazon store comes with a 1-year limited warranty, starting from the date of delivery. Register your product for free on our warranty registration page and it extends to 2 years. Registration just needs your serial number, Amazon order ID, and purchase date.
2. What’s covered
- Manufacturing defects — including motor faults, heating element failures, and charging port damage under normal use
- Issues with materials or workmanship that appear during the warranty period
- Replacement parts or a full replacement unit, at our discretion
3. What’s not covered
- Misuse — including submerging the scoop handle, putting it in the dishwasher, dropping the product, or unauthorized disassembly
- Normal wear and tear, such as scratches or discoloration
- Damage from power outside the specified rating — for example, plugging the fan into anything other than a 5V USB source
- Products purchased through unauthorized channels
4. How to make a claim
Contact us through our support page with your order ID, serial number, and a description of the issue — photos are helpful and can speed things up. We reply within 1 business day. Once your claim is approved, we’ll send a replacement free of charge. Please don’t ship anything back to us until we’ve confirmed it’s needed.
5. Your legal rights
This warranty gives you specific benefits, but it doesn’t affect your legal rights as a consumer. Depending on where you live, you may have additional rights under state law.